Salesforce CRM

Salesforce CRM

the definitive admin handbook

4/5
(15 votes)

A practical guide through which you will discover how to set up and configure the application.

Along the way, you will also be presented with solutions and real-life examples on how to further improve and maintain its functionality with clear step-by-step instructions.

Being highly organized and compact, this book contains detailed instructions with screenshots, diagrams, and tips that clearly describe how you can administer and configure complex Salesforce CRM functionality with absolute ease.

This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management.

Whether you are a novice or a more experienced admin, this book aims to enhance your knowledge and understanding of the Salesforce CRM platform.

By the end of the book, you will be ready to configure and administer a Salesforce CRM system in a real-world environment which fully supports your business needs.

First published
2015
Language
English

This book has a lot information on sales force that will help me prepare for the certification.

I bought this book directly from Packt Publishing during one of their $5 dollar bonanza deals, along with a handful of other Salesforce related titles from administration topics to apex development.As another reviewer stated, this book is for beginners just learning Salesforce, "It is laid out very well so that you can almost start it and get hooked to this book for hours without feeling any overburden.

Wish there was reference to which release it used as model for content reference. It appears about 3 releases old, I probably would not have purchased it then.

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